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aria-current="page" class="sidebar-link">偶游前端(冯垣玮)</a></li><li><section class="sidebar-group depth-0"><p class="sidebar-heading open"><span>项目</span> <!----></p> <ul class="sidebar-links sidebar-group-items"><li><a href="/docs/currentProgram/guide.html" class="sidebar-link">智能鞋落地页</a></li><li><a href="/docs/currentProgram/uni-app-pro.html" class="sidebar-link">智能鞋小程序商城</a></li><li><a href="/docs/currentProgram/customerService.html" aria-current="page" class="active sidebar-link">智能鞋客服系统</a><ul class="sidebar-sub-headers"><li class="sidebar-sub-header"><a href="/docs/currentProgram/customerService.html#说明" class="sidebar-link">说明</a></li><li class="sidebar-sub-header"><a href="/docs/currentProgram/customerService.html#项目地址" class="sidebar-link">项目地址</a></li><li class="sidebar-sub-header"><a href="/docs/currentProgram/customerService.html#项目域名" class="sidebar-link">项目域名</a></li><li class="sidebar-sub-header"><a href="/docs/currentProgram/customerService.html#技术选型" 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class="sidebar-link">坦克专题</a></li><li><a href="/docs/currentProgram/hiydMini.html" class="sidebar-link">hi运动教练小程序</a></li><li><a href="/docs/currentProgram/hiydShop.html" class="sidebar-link">hi运动商城</a></li><li><a href="/docs/currentProgram/webGame.html" class="sidebar-link">多玩游戏大厅</a></li></ul></section></li></ul> </aside> <main class="page"> <div class="theme-default-content content__default"><h1 id="智能运动鞋客服系统"><a href="#智能运动鞋客服系统" class="header-anchor">#</a> 智能运动鞋客服系统</h1> <blockquote><p>请编辑过的人员留下你的姓名</p></blockquote> <ul><li>文档编辑人员 冯垣玮(2022/10/28)</li></ul> <h2 id="说明"><a href="#说明" class="header-anchor">#</a> 说明</h2> <p>范肆智能鞋提供售前，售后服务的平台</p> <h2 id="项目地址"><a href="#项目地址" class="header-anchor">#</a> 项目地址</h2> <ul><li>svn://svn.webdev.ouj.com/biz/shoes/trunk/funlive2.0/frontend</li></ul> <h2 id="项目域名"><a href="#项目域名" class="header-anchor">#</a> 项目域名</h2> <table><thead><tr><th>环境</th> <th>域名</th></tr></thead> <tbody><tr><td>正式环境</td> <td><a href="https://admin-funlive.funfet.com/login" target="_blank" rel="noopener noreferrer">https://admin-funlive.funfet.com/login<span><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15" class="icon outbound"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path> <polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg> <span class="sr-only">(opens new window)</span></span></a></td></tr></tbody></table> <h2 id="技术选型"><a href="#技术选型" class="header-anchor">#</a> 技术选型</h2> <blockquote><p>目标:pc端</p></blockquote> <p>可选择的方案，(1)Vue (2)react</p> <p>最终由于技术人员对Vue更熟悉，即开发效率更高，最终选择了Vue</p> <h2 id="最终的技术栈"><a href="#最终的技术栈" class="header-anchor">#</a> 最终的技术栈</h2> <blockquote><p>vite(2.6.14) + Vue3(3.2.24) + TypeScript + sass(1.43.4) + element-plus(2.0.1)</p></blockquote> <h2 id="node版本"><a href="#node版本" class="header-anchor">#</a> node版本</h2> <blockquote><p>"node": "16.13.0"</p></blockquote> <h2 id="项目架构"><a href="#项目架构" class="header-anchor">#</a> 项目架构</h2> <div class="language-Bash extra-class"><pre class="language-bash"><code>- build
- - mock
- - public
- - src <span class="token comment"># 项目源代码</span>
- - api <span class="token comment"># 请求 api</span>
- - assets <span class="token comment"># 字体、图片等静态资源</span>
- - components <span class="token comment"># 全局自定义公用组件</span>
- - config <span class="token comment"># 项目源代码全局配置</span>
- - directives <span class="token comment"># 全局自定义指令</span>
- - layout <span class="token comment"># 主要页面布局</span>
- - plugins <span class="token comment"># 处理一些主要库或者插件，导出更方便的api</span>
- - router <span class="token comment"># 路由配置</span>
- - store <span class="token comment"># 全局状态管理</span>
- - style <span class="token comment"># 全局样式</span>
- - utils <span class="token comment"># 全局工具方法</span>
- - views <span class="token comment"># 全局单页面组件</span>
- - Basic <span class="token comment"># 基础设置</span>
- - Chats <span class="token comment"># 客服咨询</span>
- - Custom <span class="token comment"># 客户管理</span>
- - Dashboard <span class="token comment"># 首页</span>
- - Eval <span class="token comment"># 评价管理</span>
- - Personal <span class="token comment"># 个人管理</span>
- - Record <span class="token comment"># 历史记录</span>
- - Shoes <span class="token comment"># 用户鞋库</span>
- - Suggest <span class="token comment"># 投诉管理</span>
- - System <span class="token comment"># 系统管理</span>
- - Viewprot <span class="token comment"># 窗口管理</span>
- - <span class="token number">401</span>.vue <span class="token comment"># 401页面</span>
- - <span class="token number">404</span>.vue <span class="token comment"># 404页面</span>
- - login.vue <span class="token comment"># 登录页面</span>
- - redirect.vue <span class="token comment"># 重定向</span>
- - App.vue <span class="token comment"># 入口页面</span>
- - main.ts <span class="token comment"># 入口文件</span>
- - types <span class="token comment"># 全局 TS 类型配置</span>
- - .editorconfig <span class="token comment"># 编辑器读取文件格式及样式定义配置</span>
- - .env <span class="token comment"># 全局环境变量配置</span>
- - .env.development <span class="token comment"># 开发环境变量配置</span>
- - .env.production <span class="token comment"># 生产环境变量配置</span>
- - .eslintignore <span class="token comment"># eslint 语法检查忽略文件</span>
- - .eslintrc.js <span class="token comment"># eslint 语法检查配置</span>
- - .gitignore <span class="token comment"># git 提交忽略文件</span>
- - .gitpod.yml（可选）
- - .markdownlint.json <span class="token comment"># markdown 格式检查配置</span>
- - .prettierrc.js <span class="token comment"># prettier 插件配置</span>
- - .stylelintignore <span class="token comment"># stylelint 插件检查忽略文件</span>
- - CHANGELOG.en_US.md（可选）
- - CHANGELOG.md（可选）
- - CHANGELOG.zh_CN.md <span class="token comment"># 改动日志记录</span>
- - commitlint.config.js <span class="token comment"># git 提交前检查配置</span>
- - index.html <span class="token comment"># html 主入口</span>
- - LICENSE <span class="token comment"># 证书</span>
- - package.json <span class="token comment"># 依赖包管理 JSON 文件</span>
- - pnpm-lock.yaml <span class="token comment"># 依赖包版本内容锁定文件(不要改动！)</span>
- - postcss.config.js <span class="token comment"># postcss 插件配置</span>
- - README.en-US.md（可选）
- - README.md <span class="token comment"># README</span>
- - stylelint.config.js <span class="token comment"># stylelint 插件配置</span>
- - tsconfig.json <span class="token comment"># ts 配置</span>
- - vite.config.ts <span class="token comment"># vite 配置</span>
- </code></pre></div><h2 id="命令"><a href="#命令" class="header-anchor">#</a> 命令</h2> <blockquote><p>打包与开发需使用pnpm，版本pnpm >= 6</p></blockquote> <blockquote><p>开发：pnpm dev</p></blockquote> <blockquote><p>打包：pnpm build</p></blockquote> <h2 id="备注"><a href="#备注" class="header-anchor">#</a> 备注</h2> <h3 id="开发架子"><a href="#开发架子" class="header-anchor">#</a> 开发架子</h3> <ul><li>找的开源架子vue-pure-admin，具体可参考 <a href="http://yiming_chang.gitee.io/pure-admin-doc/" target="_blank" rel="noopener noreferrer">vue-pure-admin<span><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15" class="icon outbound"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path> <polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg> <span class="sr-only">(opens new window)</span></span></a></li></ul> <h3 id="关于客服"><a href="#关于客服" class="header-anchor">#</a> 关于客服</h3> <ol><li><p>根据需求，客服使用的是微信提供的客服sdk，客户可通过微信直接找到客服进行咨询。</p></li> <li><p>客服与窗口</p></li></ol> <ul><li><p>问题：根据微信sdk，发现每创建一个客服，微信端都会生成一个聊天窗口，不符合需求。</p></li> <li><p>解决：发现客服下可绑定多个接待人员，而接待人员才是我们真正的聊天服务人员，即原来的客服=聊天窗口，接待人员=聊天人员，聊天人员=后台登陆账号</p></li></ul> <ol start="3"><li>客服即是窗口，窗口是绑定到范肆商城小程序里的，<font color="#FF0000">误删！！！</font></li></ol></div> <footer class="page-edit"><!----> <!----></footer> <div class="page-nav"><p class="inner"><span class="prev">
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